qwen Jurisdiction Notice

We do not offer our services in jurisdictions where online wagering is prohibited. qwen operates only in areas where local law permits our platform to function, and we enforce strict geolocation verification to ensure compliance. This notice clarifies where we operate, what responsibilities rest with you as a user, and how we manage access across different regions.

Our approach is transparent: we state clearly where qwen is available, we do not attempt to circumvent local regulations, and we expect our users to verify that their own access and use comply with their jurisdiction's laws. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and local conditions permit, qwen may be available to you. If you are in any other area, you must verify legality before attempting to use our platform.

This page outlines the legal framework guiding qwen's operation and your obligations as a user.

Where qwen Services Are Available

qwen operates only in jurisdictions where local law permits online gaming and sportsbook betting. Currently, our services are available in selected regions of Indonesia. We use geolocation technology to verify that you are accessing qwen from a supported jurisdiction before allowing login or gameplay.

If you travel outside a supported jurisdiction, your account will be automatically restricted. This restriction is not punitive — it is a compliance measure. Your account balance remains safe and your transaction history preserved. When you return to a supported area, your access is restored. We implement this boundary because we respect local laws and do not operate in grey zones.

We do not claim to be licensed or regulated in any specific country. We do not hold a government license that permits us to operate globally. Instead, we operate selectively in jurisdictions where we determine that our services are legally permissible, and we maintain the right to withdraw from any jurisdiction at any time if local conditions change or if we determine that legal risk is unacceptable.

Jurisdictions Where qwen Does Not Operate

We explicitly do not offer services in jurisdictions where online wagering is prohibited by law. This includes many countries and regions worldwide. Even if you can technically access qwen's website or app from a prohibited jurisdiction (through VPN or other means), we reserve the right to refuse service, suspend your account, and restrict your access.

If we discover that you are accessing qwen from a prohibited jurisdiction, we may freeze your account pending investigation. If access is confirmed to be from a jurisdiction where our services are not permitted, we will close your account and process a full balance withdrawal to your registered payment method within 1–2 business days.

Your Responsibility to Verify Local Law

Users are responsible for verifying that access and use of qwen comply with the laws of their own jurisdiction. qwen makes no representations about the legality of our services in any specific location. We provide our platform and games, but we cannot advise you on local legal status — that is your responsibility.

If you are uncertain whether qwen is legal in your jurisdiction, we recommend consulting a local attorney or contacting your regional gaming regulator. We provide contact information below for legal inquiries, and we will cooperate with regulatory bodies that have legitimate jurisdiction over your region.

By accessing qwen, you certify that you have verified that such access and use are legal under your local laws and that you are not breaching any local statute or regulation by participating on our platform.

Account Eligibility and Age Verification

To open an account on qwen, you must be at least 18 years old, a resident of a supported jurisdiction, and capable of entering into a legally binding contract. During account setup, you declare that you meet these requirements. We verify age and identity through document submission (government-issued ID, KTP, or passport).

If we discover that you are under 18 or not a legal resident of a supported jurisdiction, we will close your account immediately and process a balance withdrawal. We take age verification seriously because operating in jurisdictions where age restrictions are law-mandated is essential to our legal standing.

Geolocation Verification and Account Restrictions

qwen uses geolocation technology to confirm that you are accessing our platform from a supported jurisdiction. This technology relies on your device's GPS, IP address, and network information. While no geolocation system is non-specific info accurate, we employ multiple verification layers to catch discrepancies.

If your geolocation is inconsistent with your registered address (for example, you registered in Jakarta but your IP address shows you are in a country where qwen does not operate), we will flag your account and may require additional verification. This is not punitive; it is a standard compliance check.

If you use a VPN or proxy to mask your location, and we detect this, we will restrict your account pending investigation. Using a VPN to access qwen from a prohibited jurisdiction violates our terms and may expose you to legal consequences. We do not support circumventing geolocation checks.

Data Protection and Privacy Compliance

qwen complies with applicable data protection laws in jurisdictions where we operate. Your personal information is processed lawfully for account management, payment processing, and regulatory compliance. We use encryption and secure storage to protect your data from unauthorized access.

For full details on how we handle your data, collection practices, and your rights, see our Privacy PolicyWe are transparent about what data we collect, how we use it, and who we share it with (primarily payment processors and regulatory authorities when legally required).

If you have data-protection concerns or believe your information has been mishandled, contact our support team immediately. We investigate all data-protection complaints and will cooperate with regulatory authorities investigating allegations.

Payment Processing and Jurisdiction Restrictions

We accept deposits and process withdrawals only through payment methods available in supported jurisdictions. Currently, we support DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). These methods are chosen specifically because they are regulated and widely used in Indonesia.

If your registered payment method is based in a prohibited jurisdiction, we may restrict deposits and withdrawals on that account. Similarly, if we detect that you are attempting to deposit funds from a prohibited jurisdiction (even using a local payment method), we may block the transaction and investigate your account status.

Withdrawal Restrictions During Compliance Review

If your account is flagged for geolocation inconsistency or suspected jurisdiction violation, we may temporarily restrict withdrawals while we investigate. This restriction protects both you and qwen — it prevents fraud and ensures compliance. Investigation typically takes 24–48 business hours. Once cleared, your account is restored and withdrawals are processed normally.

If investigation determines that you are accessing qwen from a prohibited jurisdiction, we will close your account and process a full balance withdrawal to your registered payment method. No funds are forfeited during this process; you receive your balance in full.

Regulatory Cooperation and Legal Inquiries

qwen cooperates fully with regulatory authorities that have legitimate jurisdiction over our operations. If a government agency requests information about your account (such as law enforcement investigating a crime), we will comply with legal process — warrants, court orders, or regulatory demands — to the extent required by law.

We will notify you of such requests except where prohibited by law. We do not volunteer information about users; we respond only to legally valid requests and provide only the information legally required.

If you have legal questions about qwen's jurisdiction, licensing, or compliance status, contact our legal team via email. We respond to legal inquiries from users, attorneys, and regulatory bodies within 5 business days. Our contact information is provided below.

1. Verify your jurisdiction

   Confirm that qwen operates in your location before attempting to register.

2. Check local gaming laws

   Consult your local regulations to verify that online gaming access is legal for you.

3. Allow geolocation access

   Ensure your device's location services are enabled and accurate.

4. Contact support with questions

   Reach our legal team if you have jurisdiction or compliance questions.

Contact Information for Legal Inquiries

For legal questions, jurisdiction inquiries, regulatory requests, or compliance-related concerns, contact qwen's legal team:

Email: [email protected]
Response time: 5 business days for legal inquiries and regulatory requests
Mailing address: Available upon request to [email protected]

For urgent account matters, customer support via in-app chat is available during business hours. For non-urgent support or account questions, email our general support team at [email protected].

Jurisdiction and Compliance at qwen

qwen operates with respect for local law and strict jurisdiction boundaries. We do not claim universal licensing or global operation. We are available only where local law permits, we enforce geolocation verification to maintain compliance, and we expect users to verify legality in their own jurisdiction.

This notice is not a legal document advising you on your own situation — it is a clear statement of qwen's policies. If you have specific legal questions about your jurisdiction or your right to access qwen, consult a local attorney or contact our legal team. We are transparent about where we operate and why, and we invite questions from users who are uncertain about their jurisdiction's status.

By using qwen, you acknowledge that you have read and understood this jurisdiction notice, that you have verified that access and use comply with your local laws, and that you accept responsibility for your own compliance with local regulations. For any clarifications or if your circumstances change, contact us immediately.