qwenPrivacy Policy

This page describes what we collect when you use qwen and how we keep that data protected. We understand that your personal information — email, phone number, payment details, game history — is sensitive. We collect only what we need to operate our platform, process your deposits and withdrawals via DANA, e-wallet, mobile banking, and local payment, and comply with anti-fraud regulations. We do not sell your data, and we do not share it with marketing partners or data brokers.

Our approach is simple: transparency first. We explain what we collect, why we collect it, who can access it, how long we keep it, and what rights you have. We also explain how we use cookies, how we handle requests from law enforcement, and what happens to your data if qwen closes. There are no hidden clauses buried in legal jargon — everything is written in plain English so you understand exactly how we handle your information.

If you have questions about any aspect of this policy after reading it, contact our support team. We are happy to clarify.

What Data We Collect at qwen

We collect information in three categories: account information, transaction information, and device information. Account information includes your email address, phone number, full name, date of birth, and government ID (KTP, passport, or other state-issued document). We collect this when you register with qwen and verify your identity. We use this information to confirm your age and residence, comply with anti-money-laundering (AML) regulations, and prevent fraud.

Transaction information includes every deposit and withdrawal you make, the payment method you use (DANA, e-wallet, mobile banking, local payment, bank transfer via online payment, e-wallet, mobile banking, or local payment), the amount, and the timestamp. We also log every game you play — sportsbook bets on Liga 1, Piala Indonesia, or Piala AFF; live blackjack, roulette, or baccarat sessions; and slot game spins — along with outcomes and your balance changes. We keep this information to provide you with a complete account history, settle disputes, and detect fraud or money-laundering patterns.

Device information includes your IP address, operating system, browser type, and app version. We collect this to verify your location (to confirm you are in a supported jurisdiction), diagnose technical issues, and prevent unauthorized access. We may also log your approximate location (city-level, not street-address level) to detect if your account is accessed from an unusual location — a security feature to protect you from account takeover.

What We Do NOT Collect

We do not collect your full bank account numbers; we receive only the last four digits from your payment processor. We do not collect your card PINs or CVV codes — those are entered directly into encrypted payment gateways and never pass through qwen's servers. We do not collect browsing history, email content, or data from other websites or apps. We do not use cookies to track you across the internet; we use cookies only to keep you logged into qwen.

We do not ask for passwords, secret questions, or security phrases that you might use elsewhere. We authenticate you only via your email and password, both of which we hash and encrypt.

What qwen collects and does not collect

  • We collect: email, phone, name, date of birth, government ID, transaction history, game history, IP address, device information
  • We do NOT collect: full bank account numbers, PINs, CVV codes, browsing history, cross-site tracking data
  • We use payment processors for payment data — we do not store complete card or account numbers
  • We encrypt all personal data in transit and at rest
  • We do not sell or share data with advertisers or data brokers

How We Use Your Data at qwen

We use your data for six primary purposes. First, we use it to operate the qwen service — to authenticate you, maintain your account, process your deposits and withdrawals, settle your bets, and record your game history. Second, we use it to comply with law — anti-money-laundering (AML) regulations, know-your-customer (KYC) requirements, and tax reporting where applicable. We share limited information with government authorities if legally required; we will notify you of such requests except where prohibited by law.

Third, we use it to prevent fraud and abuse — to detect unusual account activity, prevent multiple accounts, and identify money-laundering patterns. Fourth, we use it to improve qwen — to analyze how players use the app, identify technical bugs, and understand which games and features are popular. This analysis is always aggregated and anonymized; we never analyze your individual behavior for targeting purposes.

Fifth, we use it to communicate with you — to send account notifications (login alerts, withdrawal confirmations), respond to support requests, and notify you of important policy changes. We do not send marketing emails unless you have opted in. Sixth, we use it to enforce our terms of useto investigate disputes, resolve complaints, and take action against rule violations.

Third-Party Data Processors at qwen

We work with third-party service providers who process your data on our behalf. Payment processors (the companies behind online payment, e-wallet, mobile banking, local payment, online payment, and bank connections) receive your transaction data to facilitate deposits and withdrawals. Identity verification services receive your name, date of birth, and government ID to verify your eligibility. Email and SMS providers receive your contact information to send notifications. Cloud hosting providers store our servers (which may be located outside Indonesia) and thus store your data; these providers are bound by data-protection contracts and are not permitted to use your data for their own purposes.

We do not sell your data to these third parties and do not allow them to use it for marketing or other purposes beyond operating qwen. All third-party processors are required to meet strict security and confidentiality standards.

Note: Our servers may be located outside Indonesia. Your data is encrypted in transit and at rest, but you acknowledge that data stored outside your country may be subject to the laws of that country if we receive legal process there.

How Long We Keep Your Data

We retain your account data (email, phone, name, ID) for as long as your account is active, plus 7 years after account closure. This extended retention period is required by anti-money-laundering regulations in most jurisdictions. Transaction and game history is retained for the same period — 7 years after account closure — to allow us to respond to disputes and regulatory audits.

Device and IP address logs are retained for 90 days unless they are flagged as part of a fraud investigation, in which case they are retained longer. Cookies are retained only during your active login session and are deleted when you log out or after 30 days of inactivity, whichever comes first.

If you request account deletion, we will permanently delete your account data (email, phone, name, password, preferences) within 30 days. However, we retain transaction and game history for the full 7-year period as required by law. This data is de-linked from your personal identity and is used only for compliance and auditing.

Your Rights Under Our qwen Privacy Policy

You have the right to access all personal data we hold about you. You can request a copy of your account data, transaction history, and game history at any time by contacting support. We provide this information in a readable format within 30 days of your request. You have the right to correct inaccurate information — if your name or phone number is wrong in our records, we will fix it upon request.

You have the right to request deletion of your account and associated personal data. We will delete your account, email, phone, name, password, and game preferences within 30 days. We retain transaction and game history for 7 years as required by law, but this data is de-linked from your identity and is used only for compliance.

You have the right to object to specific data uses. For example, if you do not wish to receive account notifications via email, you can opt out (though we will still send critical security alerts). If you do not wish to participate in aggregated analytics, you can request that qwen exclude your data from trend analysis. We will honor these requests to the extent permitted by law.

You have the right to lodge a complaint with your local data-protection authority if you believe we have violated your privacy rights. We are committed to resolving privacy concerns; please contact us first so we can address your issue before escalating to authorities.

Cookies and Tracking at qwen

We use cookies to keep you logged into qwen and to remember your preferences (such as language and display settings). These are session cookies — they expire when you log out or after 30 days of inactivity. We do not use cookies to track you across other websites or to build a profile of your browsing behavior.

We do not use third-party analytics tools that place cookies on your device for cross-site tracking. Our analytics are server-side and anonymized — we analyze traffic patterns and feature usage without linking data to individual users.

You can disable cookies in your browser settings, though this will prevent you from logging into qwen. You can clear cookies anytime via your browser settings without affecting your account; your balance and history are stored on our servers, not in cookies.

Data Security and Breach Notification at qwen

We protect your data using industry-standard encryption, secure authentication, firewalls, and regular security audits. All data transmitted between your device and qwen's servers is encrypted using TLS (Transport Layer Security). All data at rest is encrypted using AES-256. We use password hashing (bcrypt with salt) so even we cannot see your plaintext password.

Despite these protections, no system is non-specific info secure. If we experience a data breach or security incident, we will notify you and affected users within 72 hours via email and in-app notification. We will explain what data was compromised, what we are doing to fix it, and what steps you can take to protect yourself (such as changing your password). We will also notify relevant authorities as required by law.

Contacting qwen About Privacy

If you have questions about this privacy policy, want to request your data, or wish to exercise any of your rights, contact us via in-app chat (during business hours) or email. We respond to all privacy requests within 30 days. For urgent security concerns, use in-app chat to reach our support team immediately.

We also welcome feedback on how we can improve our privacy practices. If you have suggestions for better data protection, tell us. We review all feedback and update our policies accordingly.

  1. Request your data anytime

    Contact support to receive a copy of all personal data we hold about you.

  2. Correct or delete information

    Update your account details or request full account deletion at any time.

  3. Manage your preferences

    Control email notifications and opt out of analytics to the extent permitted by law.

  4. Report privacy concerns

    Notify us of any suspected violations; escalate to authorities if we do not respond.

Our Privacy Commitment at qwen

We believe privacy is fundamental. We collect only the data we need to operate qwen and comply with law. We encrypt everything, we do not sell your data, and we do not track you across the internet. We respect your rights to access, correct, and delete your information. We respond to requests within 30 days and notify you of any security incidents.

This privacy policy is not a legal shield — it is a genuine statement of how we handle your data. If you have concerns about your privacy on qwen, contact us. We take every question seriously and are committed to resolving issues transparently and fairly. Your trust is essential to qwen, and we do not take it for granted.

↑